The Seychelles eTA helpdesk is reachable via 24/7 live chat on, email at , and phone at +248 2519717. Live chat typically responds in under five minutes, while email takes 24 to 48 hours.
If your issue remains unresolved after 48 hours, escalate by emailing with your application ID and screenshots. For critical situations where your flight is less than 12 hours away, calling +248 2519717 directly is the recommended step to seek immediate assistance from the Seychelles eTA helpdesk.
Always include your application ID, email used, passport last 4 digits, full name, travel dates, and airline flight number when contacting the Seychelles eTA helpdesk. Seychelles operates on UTC+4 time, which is 3 hours ahead of BST and 4 hours ahead of GMT.
Last verified 15 September 2026 against the official Seychelles eTA portal . Response times are based on traveller reports from 2025-2026, not published service-level agreements.
How to Contact the Seychelles eTA Helpdesk
The Travel Authorisation costs EUR 10.90 and is mandatory for all visitors entering Seychelles. Contact the Seychelles eTA helpdesk via the channels below.
| Channel | Details | Availability | Typical Response | Cost from UK |
|---|---|---|---|---|
| Live Chat | (powered by Crisp) | 24/7 | < 5 min | Free |
| 24/7 | 24-48 h (ack), up to 72 h (resolution) | Free | ||
| Phone | +248 2519717 | 24/7 (shortest wait 08:00-17:00 UTC+4) | Immediate, hold varies | £1.50-£3.00/min |
Live Chat and Email Support
The Seychelles eTA helpdesk operates a 24/7 live chat on, powered by Crisp, with typical wait times under five minutes. Email with your application ID in the subject line. Acknowledgment: 24 h. Resolution: 48-72 h. The official portal operates in English only; third-party services like Visamundi offer additional languages but charge service fees and are not affiliated with the Government of Seychelles.
Phone Support and UK Call Costs
Call the Seychelles eTA helpdesk at +248 2519717. Phone support is available 24/7, but wait times are shortest during Seychelles business hours (08:00-17:00 UTC+4, which is 3 hours ahead of BST). UK calls to Seychelles cost approximately £1.50-£3.00 per minute depending on your carrier, so live chat is the most cost-effective first step. The Seychelles E-Border mobile app offers an alternative channel for checking application status without placing a call. For non-eTA immigration queries, contact the Immigration and Civil Status Office at (+248) 4 293636 or [email protected].
Response Times and Escalation Guide
Live chat: <5 min. Email: 24-48 h. Escalate after 48 h: email application ID + screenshots to . Application processing time (up to 24 hours, package-dependent) is distinct from support response time. The Seychelles eTA helpdesk requires your application reference number for every escalation.
| Channel | Typical Response | Availability |
|---|---|---|
| Live Chat | <5 minutes | 24/7 |
| 24-48 h acknowledgement; up to 72 h resolution | 24/7 | |
| Phone (+248 2519717) | Immediate (hold times vary) | 24/7 (shortest wait 08:00-17:00 UTC+4) |
*Based on traveller reports 2025-2026, not published SLAs.
How to Escalate Your Issue
Pending after 24 hours
Start a live chat on and provide your application ID.
Unresolved after 48 hours
Email with your application ID, screenshots, and a brief summary.
Flight less than 12 hours away
Call +248 2519717 for expedited assistance.
Without your application reference number, the Seychelles eTA helpdesk escalation support team cannot locate your case in the system. In a traveller report from March 2026, a user whose flight departed in 8 hours used live chat with their application ID and received a QR code within 4 minutes, successfully boarding their flight.
Common Issues, Refunds, and Denied Boarding
Payment errors, data-entry mistakes, and missing-document issues are typically resolved on first contact if you include your application reference number and error screenshot. The Seychelles eTA helpdesk will never ask for your full credit card number via email or chat.
Self-Help and Refunds
- No confirmation email? Check your spam folder, verify the email address used, and confirm the payment went through.
- Application still pending? Verify the 24-hour processing window has not elapsed and that your selfie and booking confirmation uploaded correctly.
- Cannot log in? Clear browser cookies, try incognito mode, or reset your password.
- Page will not load? Switch browsers, disable any VPN, or use the Seychelles E-Border app.
The standard Travel Authorisation fee of EUR 10.90 is non-refundable once your application is processed. The Seychelles eTA helpdesk issues refunds only for duplicate charges and confirmed system errors, supplied with your transaction ID and bank statement. Name typos: correctable (helpdesk + document scan). Passport number errors: new application required.
Emergency Denied Boarding Protocol
Open the Seychelles E-Border app or visit on your phone.
Start Live Chat
A customer support agent typically responds within five minutes.
Provide your booking reference and passport number.
Request a real-time status check and QR code delivery.
Forward the QR code screenshot to the airline check-in agent.
Frequently Asked Questions (FAQ)
How do I contact the Seychelles eTA helpdesk?
Use the 24/7 live chat on, email, or call +248 2519717.
What is the Seychelles eTA helpdesk email address?
The email address is ; include your application ID in the subject line.
How long does the Seychelles eTA helpdesk take to respond?
Live chat: <5 min. Email: 24-48 h ack, up to 72 h resolution. Phone: immediate, hold varies.
How do I escalate my Seychelles eTA issue?
After 48 h without resolution, email with application ID and screenshots; if your flight is <12 h away, call +248 2519717.
What information should I include when contacting support?
Include your Application ID, email used, passport last 4 digits, full name, travel dates, airline/flight number, and an error screenshot.
What are the helpdesk business hours and time zone?
Live chat and email are available 24/7; phone support is 24/7 with shortest waits 08:00-17:00 UTC+4 (3 hours ahead of BST).
Can I get a refund if my trip is cancelled?
The EUR 10.90 fee is non-refundable once processed; refunds are only available for duplicate payments and system errors with proof.
What do I do if I’m denied boarding because of my eTA?
Open the Seychelles E-Border app or, start live chat, provide booking ref + passport number, request QR code, forward to airline agent.
Are third-party eTA services affiliated with the government?
No. Visamundi and similar services are not affiliated with the Government of Seychelles; the official fee is EUR 10.90 via, while third parties charge additional service fees.
How do I check the status of my Seychelles eTA application?
Log in at or use the Seychelles E-Border app; contact live chat if status is unclear.
