Last updated: 15 September 2026. The Seychelles eTA fee is non-refundable in 2026, even for denied applications, cancelled trips, or force majeure events. Double-charged travellers can request a correction via the official eTA portal at through its 24/7 live chat or by email to . UK travellers arriving without a valid eTA face penalty fees and possible entry denial. If you are looking into how to get a refund for a Seychelles eTA, the EUR 10.90 processing fee cannot be reimbursed once submitted, but duplicate charges can be disputed through a separate resolution process.
Seychelles eTA Refund Eligibility in 2026
The eTA fee covers application processing only, not approval. Whether your application is denied, your trip is cancelled, or a force majeure event prevents travel, the fee remains non-refundable. It also cannot be transferred to another traveller, as each person must submit a separate application and pay individually. The fee is non-refundable under all conditions specified by the Seychelles eTA platform at.
| Scenario | Refund available? | Alternative action |
|---|---|---|
| Application denied | ❌ No | Reapply with corrected information (new fee required) |
| Trip cancelled | ❌ No | Update travel dates at no cost via the portal |
| Force majeure (e.g. natural disaster) | ❌ No | Contact support for exceptional review |
| Wrong traveller details entered | ❌ No | Submit a new application at full cost |
| Double-charged (duplicate payment) | ⚠️ Separate process | Submit both transaction references to support for resolution within 5-10 business days (estimate – no timeline published) |
What About Force Majeure Cancellations?
The non-refundable stance applies even under force majeure events such as pandemics, natural disasters, or airline cancellations. Travellers may contact the eTA portal’s 24/7 live chat or email to request an exceptional review, though no refund is guaranteed.
How to Resolve a Double-Charge or Request a Refund for a Seychelles eTA
Double-charged travellers should contact support immediately with both transaction reference numbers. The Seychelles eTA payment system is operated by Travizory Border Security SA (copyright 2020-2026).
Check application status
Log in to verify your current status on the eTA portal.
Screenshot bank statement
Capture two identical EUR 10.90 charges as evidence.
Contact support
Use 24/7 live chat or email with both transaction references and your application reference number.
Wait for resolution
Allow 5-10 business days (estimate – no timeline published).
Should You Initiate a Credit Card Chargeback?
Initiating a chargeback against a system operated by Travizory Border Security SA risks border flagging or entry complications. Contact support first, wait the estimated 5-10 business days, then escalate to your card issuer only if the dispute remains unresolved.
Penalty Fees for Arriving Without a Seychelles eTA
Arriving in Seychelles without a valid eTA results in financial penalties and potential denial of entry under the Immigration Act, as published by the Department of Immigration and Civil Status (www.ics.gov.sc). All travellers, including UK nationals who enjoy visa-free travel, must hold a valid Travel Authorisation prior to departure. The exact penalty fee for arriving without an eTA is not publicly disclosed; contact the Enforcement Section at (+248) 4 303 930 for current figures. General immigration enquiries can be sent to [email protected]. Overstaying your authorised visit can result in travel restrictions affecting future trips.
Can I Be Denied Entry at the Border?
Yes. Immigration officers have legal authority to refuse entry to any traveller lacking a valid Seychelles eTA. While humanitarian cases may receive ad hoc emergency border clearance processing, no guaranteed waiver exists. Airlines may also verify eTA approval status at check-in, and some carriers deny boarding if the authorisation is still pending. Contact the Enforcement Section at (+248) 4 303 930 before travel if you anticipate any issue.
Late Application Consequences and Risk Matrix
The Seychelles eTA application window opens up to 10 days before your flight, with standard processing taking up to 24 hours. The fee is non-refundable even if your eTA is not approved in time for travel.
| Time before departure | Risk level | What could happen |
|---|---|---|
| 10+ days | 🟢 Low | Standard processing; approval expected |
| 3-9 days | 🟡 Moderate | Processing usually complete; verify status before departure |
| 24-72 hours | 🟠 High | Approval not guaranteed; carry backup documentation |
| < 24 hours | 🔴 Critical | May not be approved in time; airline may deny boarding |
Apply at least 72 hours before departure to avoid fee loss and boarding denial.
How to Check Your eTA Status Before Departure
Log in to to check your Seychelles eTA application status. Statuses display as Approved, Pending, or Denied. Screenshot or save your approval confirmation for airport check-in.
Frequently Asked Questions (FAQ) on Seychelles eTA Refunds and Penalties
Can I get a refund if my Seychelles eTA application is denied?
No. The fee is non-refundable even if your application is denied, as it covers processing costs only. You must reapply with corrected information and pay the fee again. See the refund eligibility table above for all scenarios.
How long does it take to receive a Seychelles eTA refund?
Billing dispute processing is estimated at 5-10 business days, though no timeline is published. Contact support via 24/7 live chat on the eTA portal at or email to check your claim status.
What happens if I arrive in Seychelles without an eTA?
Travellers arriving without a valid eTA may face financial penalties and potential denial of entry under the Immigration Act. The exact penalty amount is not publicly disclosed. Contact the Enforcement Section at (+248) 4 303 930 for guidance before travel.
Can I get a refund if I miss my flight and cannot use my Seychelles eTA?
No. The eTA is valid for one journey only and the fee is non-refundable regardless of whether you use it. If your travel dates change, you can update your eTA dates at no cost via the eTA portal. Otherwise, a new application and fee (EUR 10.90) is required.
How do I avoid penalty fees for the Seychelles eTA?
Apply at least 72 hours before departure, ideally up to 10 days in advance, which is the earliest the system allows. Standard processing takes up to 24 hours, but delays can occur during peak periods. Always verify your approval status before heading to the airport.
Can the airline deny boarding if my Seychelles eTA is still pending?
Yes. Airlines can verify eTA approval status at check-in, and some carriers may refuse boarding if your authorisation is still pending. Ensure your eTA is fully approved before arriving at the airport. Check status on.
Is there a refund if the Seychelles eTA system goes down during my application?
No guaranteed refund exists for system outages. The fee is non-refundable in all circumstances. If the system is down, contact support immediately via live chat or email. Airport staff can check application status on arrival, but there is no guaranteed emergency waiver.
Can I transfer my Seychelles eTA to another traveller instead of requesting a refund?
No. The eTA is non-transferable. Each traveller must submit a separate application and pay the EUR 10.90 fee individually. If you entered wrong traveller details, you must submit a new application at full cost.
What is the extension fee if I need to stay longer in Seychelles?
The Visitor’s Permit extension costs SCR 5,000 per additional 3-month period or part thereof, with a maximum total stay of 12 months. Apply online at www.permits.ics.gov.sc or in person at Independence House, Victoria, Mahé, before your authorised stay expires.
Do I need to pay in GBP or SCR for my Seychelles eTA?
The eTA fee is charged in EUR (EUR 10.90). UK travellers pay via credit or debit card, and the card issuer handles the GBP-to-EUR conversion. Conversion rate differences between the original transaction and your bank statement may appear as a discrepancy. Check with your bank if you suspect a double charge.
Last updated: 15 September 2026. This guide is published by an independent travel information portal for UK tourists and is not affiliated with any government agency. Fee and contact details were verified against the eTA portal at and the Department of Immigration and Civil Status at www.ics.gov.sc.
